What's the difference between good customer service and exceptional customer service?

 

 

 

 

 

 

 

If you're an industrial supplier, distributor or a business owner, you know the importance of customer service. This week on The Takeover, Matt is joined by a special guest... his father, Wayne Johnson. Wayne serves as CEO of Accuform signs and strives each day to make both his employees and his customers happy.

With more than a four decades of management and leadership experience under his belt, Wayne has a wealth of knowledge when it comes to delighting customers. Watch or listen to the episode to learn his tried-and-true tips on employee happiness, generic vs. personalized customer service and more. Bonus: Hear about a couple customer service "Oops" from the father-son duo, so you can learn from their mistakes.

 

“Somewhere there is a distributor owner and a distributor sales rep who are counting on us to make them look like heroes.” – Wayne Johnson

 

Free Tech Adoption Roadmap for B2B Executives  The industrial B2B market relies on technology now more than ever. But, technology and software advancements often happen more quickly than we can keep up with. Do you feel dazed and confused? This simple roadmap will help you combat the digital clatter. Avoid tech adoption mishaps, motivate your team, and boost your ROI with our Tech Adoption Roadmap. Download the PDF and share it with your team today.

 

Comments